Complaint Resolution Policy

In this section

Need to bring a concern forward about services delivered through the Program?

The BC Responsible & Problem Gambling Program strives to provide British Columbians with exceptional, accessible services, free of charge.

If you or someone you know has a concern or complaint about any services received or offered by the Program, please email us at:

For information about and access to the Program’s formal Complaint Resolution Process, please click on the following link: