Problem Gambling Responsible Gambling Other Gambling
Minister's Message
What's New
Program Information
Warning Signs
Myths & Misconceptions
Need Help, Getting Help
Treatment & Information Resources
Understanding the Odds
FAQs
Helpful links
Research & Articles
Products Page
Contact Us
Site Map
Home

Treatment and Information Resources



Problem Gambling Help Line

The Problem Gambling Help Line is a confidential, toll-free service available to all British Columbians. Established in 1997, it provides counselling information and referral 24 hours a day, seven days a week. This service is funded by the Gaming Policy and Enforcement Branch, Ministry of Public Safety and Solicitor General. Information and referral specialists can provide immediate information for problem gamblers, their families and friends, and can refer callers to professional problem gambling counselling services around the province.

Counselling Services

Problem gambling counselling is delivered free of charge across the province by telephone or in person. Services are available in all regions of the province– North, Interior, Fraser Valley, Lower Mainland and Vancouver Island.

Services are available for those groups considered most at risk, including youth, seniors, aboriginal and multicultural communities. If you would like more information about these services, or to be referred to a counsellor near you, phone the 24 hour toll-free Problem Gambling Help Line at 1-888-795-6111.



Gamblers Anonymous & Gam-Anon

Gamblers Anonymous provides support for gamblers who would like to quit, and has programs in place to help families. Gam-Anon provides assistance and support to families living with someone who has a gambling problem.

For more information on these organizations, and local chapters offering help in BC, visit their websites:

www.gamblersanonymous.org
www.gam-anon.org

Voluntary Self-Exclusion Programs

Promoting responsible gambling is an important part of the British Columbia Lottery Corporation's commitment to deliver its products in a socially responsible manner. BCLC works in partnership with the BC government, and other prevention and treatment agencies, to promote responsible participation in gambling.

Voluntary Self-Exclusion programs are designed for people who feel it is in their best interests not to participate in gambling for a specified period of time.

BCLC has established three different Voluntary Self-Exclusion programs that allow people to exclude themselves from gaming venues or from gambling on PlayNow. One option is to self-exclude from all venues with slot machines, the second option is to self-exclude from commercial bingo halls and the third option is to self-exclude from the PlayNow site. You are able to sign up for one or all of these programs at your discretion. If you choose to sign up for more than one program you will need to do so separately as they are individual programs.

By completing and submitting a Voluntary Self-Exclusion form you are choosing to be refused access to either all venues with slot machines in BC or all commercial bingo halls in BC or from playing on PlayNow, depending on which Voluntary Self-Exclusion program you have decided to participate in. Voluntary self-exclusion cannot be revoked.

For more information about BCLC's Voluntary Self-Exclusion programs including how to register, contact the Problem Gambling Help Line at 1-888-795-6111. Additional information is also available at the following links:

BCLC GameSense - Voluntary Self-Exclusion
BCLC GameSense - Voluntary Self-Exclusion Brochure [PDF]



Other Treatment & Information Resources

The following information is provided as a public service only. We have no control over the information contained on these sites, nor does the listing of these sites imply an endorsement of these organizations or the services they provide. Any questions regarding a particular listing should be directed to that organization.

Out of Province - Residential Treatment Services are offered in several jurisdictions outside British Columbia and charge a range of fees for services delivered.

Other Treatment Resources

Canadian Centre on Substance Abuse: A list of treatment programs throughout Canada

Alberta

Aventa Addiction Treatment for Women - Calgary, Phone: (403) 245-9050
Our House - Edmonton

Ontario

Simcoe Outreach Services - Barrie
Homewood Health Centre - Guelph
Tri-County Addiction Services - Smith Falls
Bellwood Health Services - Toronto

Nova Scotia

Nova Scotia - Capital Health - Addiction Prevention and Treatment Services

Quebec

Outaouais Addiction Assessment Services - Aylmer
CASA - Saint-Augustin-de-Desmaures

 
 

 


An initiative of the Province of British Columbia.