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Program Information

As part of our ongoing commitment to provide effective and quality services, the Responsible Gambling Program collects comprehensive client statistics and regularly conducts client satisfaction surveys.

Responsible Gambling Strategy Annual Report

The Province of British Columbia is committed to ensuring that gaming in B.C. is conducted and managed with integrity, that gaming is offered in a socially responsible manner, and problem and responsible gambling programs and services are available to the general public.

To achieve these objectives, the Responsible Gambling Strategy guides work in three key areas: the BC Problem Gambling Program (including problem gambling treatment and prevention services), responsible gambling awareness initiatives, and problem and responsible gambling research.

In 2007/08, $7 million dollars was allocated to the Province's Responsible Gambling Strategy for treatment, research, and prevention programs. This budget for fiscal year 2008/09 remains at $7 million.

The Responsible Gambling Strategy Annual Report is available as a downloadable PDF file:

Client Satisfaction Survey

The main purpose of the Client Satisfaction Survey is to evaluate the effectiveness of the Province's problem gambling clinical counselling program. Client feedback demonstrates the level of satisfaction and success with the type of treatment received.

Client Satisfaction Survey results are available as downloadable PDF files:

Prevention Satisfaction Survey

The main purpose of the Prevention Satisfaction Survey is to evaluate the effectiveness of the Province's problem gambling prevention program. Feedback from participants demonstrates the level of satisfaction and success of prevention initiatives.

Prevention Satisfaction Survey Reports are available as downloadable PDF files:

Responsible Gambling Program Statistics

The problem gambling statistics present some key findings, such as the number of calls made to the toll free problem gambling Help Line, the number of admissions to treatment, the geographic location of clients and the types of gambling activity reported by clients.

Responsible Gambling Program Statistics are available as downloadable PDF files:

Responsible Gambling Program Complaint Resolution Policy

The Responsible Gambling Program strives to provide efficient and effective counselling and prevention services through the development of policies for clinical and prevention services providers. For more information on how to bring forward a concern, click on the following link:

  
 

 

An initiative of the Province of British Columbia.